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Instant Apply Instant ApplyIs it secure to apply for RHB products online?
Our online application is Secure Socket Layer (SSL) certified. Therefore, all communication datas within the system is secured, protected and only used within the Bank.
How is my Personal Data protected and used?
We value your trust in us and respect the need to maintain the security and confidentiality of information that you provide to us, whether or not you are an RHB customer ("Customer"), a customer who has registered for our internet banking services ("Registered User") [hereinafter collectively referred as “RHB Customer”] or a visitor to our website ("Visitor"). RHB is committed to protect each individual's privacy. That is our pledge to you.
How can I apply for an online product?
RHB Bank and non-RHB Bank customers can apply for an online product via our Internet and Mobile banking application.
When is the online product application service made available?
The online product application service will be made available on our Website, Internet and Mobile Banking Application from 7am-11pm, seven (7) days a week, unless specified otherwise in the Terms and Conditions or in our Website.
Do I need to provide any supporting documents Open Account online?
You may be required to provide the supporting documents (whichever applicable to you) to facilitate the activation of the account and you will be notified by the bank after you have completed the application.
If the information that you have provided during the application is different from the information in the supporting documents, the Bank reserves the right to terminate your online application.
How can I know my online application status?
We will update the status of your application via our push notification, inbox notification or SMS. You may also view the status of your application in our RHB Online and Mobile Banking
Do I need to complete my application at one go?
We make it convenient for you by allowing you to save the application and continue with the application at a later date. All you need to do is to log in to continue with the application within 30 days and if the product is still available.
We may send you a reminder to complete your application before the 30 days period ends (from the date of initial application).
Note : If you have exceeded 30 days from the date of initial application, you will have to re-start your application again.
What are the information needed to Open Account online?
You only need to key in your personal details, employment details, accept the terms and conditions and submit your application. You must ensure that all information you have provided is complete, true and correct. Your application is subject to bank's approval.
If you are Malaysian citizen with a valid MyKad, you will be able to complete the account opening and activation immediately, subject to bank verification.
Note: Online Account Opening only allows verification on new MyKad (80k chip version, with ghost image). The older version MyKad (64k chip version, without ghost image), Passport, MyKid, MyPR is currently not accepted.
Would I be required to verify my Identify?
The Bank reserves the right to verify your identity and at the discretion of the Bank, you may be required to verify for Identity at the branch by performing ID authentication which will require you to provide a valid ID document. We may request from you any additional supporting documents to verify your ID and/or any information provided by you during the application and you are required to provide the requested documents of which we will use for the verification process. If the information that you have provided during the application is different from the information in the valid ID document or additional supporting documents, the Bank reserves the right to terminate your online application.
Is the account number generated for my savings and/or current account valid?
If you your application for account online is successful but pending activation, you are required to activate your account within 30 calendar days from the date of account opening by performing Identification ("ID") authentication at the branch to enjoy usage of the account. Failure to activate your account will result in closure of the account and you will not be able to perform any banking transactions using it.
Is the online application service made available for joint applicant?
Currently, online product application service is only for individual applicant.
If I do not have an RHB Bank account, can I still apply for Savings or Current Account via RHB Internet and Mobile Banking?
Yes, you may still apply.
How many days do I have to activate my account?
If you have successfully applied for account online but pending activation, you have 30 calendar days to activate your account.
If you have opened and completed the activation of the online Account Opening, you may start your banking transaction immediately.
Who is eligible to Open an Account online?
To apply and activate the Account Opening online, you must meet the following criteria: -
New to RHB without any Current/ Saving account/-i or Credit Card/-i
Malaysian citizen with a valid new MyKad (80k chip version, with ghost image). Please ensure your MyKad is in good condition and able to be read/ captured via camera.
Aged 18 years old and above
Applying for individual account only
You must hold a Malaysian-registered mobile number and a valid email address.
Must have a deposit account with another bank (other than RHB) with account in your personal name only with Internet Banking access. (for initial deposit funding)
Must be for self-application only (applicant must be the person who applies to open the account and the accountholder’s name is based solely on the applicant’s name).
Note:
At any point that you have successfully applied for account online but pending activation, please visit us at any of the nearest RHB branch to perform verification and complete your activation. Failure to activate your account will result in closure of the account and you will not be able to perform any banking transactions using it.
If you do not meet the above criteria, i.e. To open a Joint Account, please visit us at any of the nearest RHB branch to open the account.
Can I perform the login before I activate the account at any branch?